Return Policy

Last Updated:

Returns and Refunds

At Shotlearn, we want you to be completely satisfied with your indoor plant purchase. If you're not happy with your order, we're here to help.

Return Timeframe

You have 14 days from the date of delivery to request a return or exchange. Please contact us within this timeframe to initiate the return process.

Eligible Items for Return

To be eligible for a return, your item must be:

• In its original condition (unpotted if applicable)
• In the original packaging when possible
• Not damaged due to misuse or neglect
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Plants that have been repotted or significantly altered
• Items damaged due to improper care or environmental conditions
• Custom or personalized items
• Plants that have been in your care for more than 14 days

Damaged or Defective Items

If your plant arrives damaged or in poor condition, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Return Process

To initiate a return:

1. Contact us via email at info@shotlearn.world or phone at +61398793637
2. Provide your order number and reason for return
3. We will provide return instructions and authorization
4. Package the item securely and ship it back to us
5. Once we receive and inspect the item, we will process your refund or exchange

Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the item was defective or we made an error.

Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to product availability. You will be responsible for return shipping costs unless the item was defective.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.

Australian Consumer Law

Our return policy is in addition to your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: info@shotlearn.world
Phone: +61398793637
Address: 104 Maroondah Hwy, Ringwood VIC 3134, Australia

← Back to Home